Plumbing Dispatch SoftwareThat Puts the Right Tech on Every Call
Assign plumbing service calls, notify technicians instantly, and manage emergencies from one dispatch board. No enterprise complexity, no per-user fees. $19.99/month.
Dispatch Challenges Plumbing Companies Face
Efficient dispatch is the difference between a profitable day and trucks sitting idle.
Phone-Tag Dispatching
The problem: Calling or texting techs individually to assign jobs wastes time and creates miscommunication. Details get lost between calls.
Our solution: Assign from the dispatch board with one click. The tech gets a formatted SMS and email with customer name, address, service type, and notes.
Emergency Call Chaos
The problem: A burst pipe call comes in and you have no idea which tech is closest or available. You start calling down the list.
Our solution: The dispatch board shows every tech's current schedule. See who has an opening, assign the emergency, and notify them in seconds.
Techs Without Job Details
The problem: Plumbers arrive at a property without knowing the service history, access notes, or what parts to bring.
Our solution: All job details, customer history, and notes are attached to the assignment. Techs review everything on their phone before arriving.
Last-Minute Schedule Changes
The problem: A tech calls in sick or a job runs three hours over. Rescheduling the rest of the day is a scramble.
Our solution: Reassign or unassign jobs in seconds. The new tech gets instant notification. The board updates in real time for the whole office.
Dispatch Features Built for Plumbers
Visual Dispatch Board
See all technicians and their assigned jobs on one screen. Unassigned calls sit at the top, ready to be dispatched.
One-Click Assignment
Select a tech from the dropdown and assign. Toggle notify to send them SMS and email with full job details instantly.
Emergency Dispatch
See who's available right now and route emergency calls — burst pipes, sewer backups, water heater failures — without disrupting the rest of the day.
Mobile Job View
Techs see their assigned jobs, customer address, service history, and job notes on their phone. No callbacks to the office.
Day & Week Views
Toggle between day view for today's dispatch and week view for planning ahead. See the full picture or drill into one day.
Real-Time Updates
The dispatch board auto-refreshes every 60 seconds. Reassign, cancel, or add jobs and every screen updates.
How Plumbing Dispatch Works
Call Comes In
Customer calls with a clogged drain, leaking pipe, or water heater issue. You create an appointment in the system.
Open the Dispatch Board
See all your techs and their current assignments. Unassigned jobs are listed at the top, ready to dispatch.
Assign the Tech
Pick the best available plumber from the dropdown. Toggle "Notify" to send them instant SMS and email with job details.
Tech Gets to Work
Your plumber sees the assignment on their phone — customer name, address, service type, and notes. They head to the job.
Simple Dispatch vs Enterprise Complexity
You don't need GPS tracking and AI routing to dispatch a 5-truck plumbing company. You need a clear board and instant notifications.
| Feature | Pocket Boss | ServiceTitan / FieldEdge |
|---|---|---|
| Monthly Price | $19.99 | $200-500+ |
| Setup Time | 5 minutes | Days to weeks |
| Visual Dispatch Board | Included | Included |
| SMS/Email Tech Notification | Included | Included |
| Mobile Job View | Included | Included |
| Multi-Tech Assignment | Included | Included |
| Invoicing + CRM + Inventory | All included | Separate modules/fees |
| Per-User Fees | None | $20-75/user |
| Long-Term Contract | None | Often required |
Frequently Asked Questions
What is plumbing dispatch software?
Plumbing dispatch software helps you assign service calls to technicians, manage your daily job board, and coordinate your crew in real time. It replaces whiteboards and phone-tag dispatching with a digital board your whole team can see.
How does dispatching work in Pocket Boss?
The dispatch board shows today's appointments grouped by technician. Unassigned jobs sit at the top. Click an appointment, pick a tech from the dropdown, and optionally notify them via SMS or email. That's it — the tech sees the job on their phone immediately.
Can I dispatch emergency plumbing calls?
Yes. See which techs are available right now, assign the emergency call, and notify the tech instantly via SMS with the job address and customer details. The rest of the schedule stays intact.
Do my plumbers get notified when assigned a job?
Yes. When you assign a tech and toggle "Notify," they receive an SMS and email with the job details — customer name, address, service type, notes, and scheduled time.
Can technicians see their assigned jobs on their phone?
Yes. Pocket Boss is fully mobile-responsive. Techs see their daily assignments, customer info, property history, and job notes from any phone — no app download needed.
How much does plumbing dispatch software cost?
Pocket Boss is $19.99/month with no per-user fees. Dispatching, scheduling, invoicing, CRM, and inventory are all included. ServiceTitan charges $200-500+/month with per-user fees on top.
Can I see all my techs' schedules at once?
Yes. The dispatch board shows a day or week view with jobs grouped by technician. You can see who's booked, who's available, and where the gaps are at a glance.
Does it handle multi-tech jobs?
Yes. Assign multiple technicians to the same appointment for bigger jobs like re-pipes or sewer line work. Each tech sees the job on their individual schedule.
Can I unassign or reassign techs on the fly?
Yes. If a tech calls in sick or a job runs long, reassign their calls to another plumber in seconds. The new tech gets an instant notification.
How is this different from ServiceTitan dispatch?
ServiceTitan is built for large operations with GPS tracking, automated routing, and enterprise workflows — at $200-500+/month per user. Pocket Boss gives small and mid-size plumbing companies the dispatch essentials (assign, notify, track) at $19.99/month with no per-user fees.
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Dispatch Without the Complexity
Assign techs, handle emergencies, and keep your plumbing crew moving — all from one simple board.
$19.99/month • No per-user fees • No contracts • Cancel anytime