Plumbing Dispatch SoftwareFor Urgent Calls and Planned Visits
Assign plumbing service calls, notify technicians instantly, and manage emergencies from one dispatch board. No enterprise complexity, up to five users on Essentials, ten on Pro, or twenty-five on Boss. Essentials from $29.99/month.
$29.99
Dispatch Challenges Plumbing Companies Face
Plumbing dispatch starts with triage: protect active emergencies, preserve promised windows, and give the assigned plumber the property context.
Phone-Tag Dispatching
The problem: Calling or texting techs individually to assign jobs wastes time and creates miscommunication. Details get lost between calls.
Our solution: Open the unassigned Visit, choose the plumber, and optionally send the assignment details by SMS or email. The plumber can open the customer and Job context from their schedule.
Emergency Call Chaos
The problem: A burst pipe call comes in and you have no idea which tech is closest or available. You start calling down the list.
Our solution: Review the day by technician, find a workable opening, then assign the burst-pipe or no-hot-water Visit. PocketBoss does not decide who is closest or best qualified.
Techs Without Job Details
The problem: Plumbers arrive at a property without knowing the service history, access notes, or what parts to bring.
Our solution: Keep access notes, equipment history, prior service, photos, and the current issue on the customer or Job record so the assigned plumber can review them in a mobile browser.
Last-Minute Schedule Changes
The problem: A tech calls in sick or a job runs three hours over. Rescheduling the rest of the day is a scramble.
Our solution: Move the remaining Visits to another plumber, choose whether to send a fresh assignment notice, and review the revised day on the board.
Dispatch Features Built for Plumbers
Visual Dispatch Board
See all technicians and their assigned jobs on one screen. Unassigned calls sit at the top, ready to be dispatched.
One-Click Assignment
Select a tech from the dropdown and assign. Toggle notify to send them SMS and email with full job details instantly.
Emergency Dispatch
See who's available right now and route emergency calls — burst pipes, sewer backups, water heater failures — without disrupting the rest of the day.
Mobile Job View
Techs see their assigned jobs, customer address, service history, and job notes on their phone. No callbacks to the office.
Day & Week Views
Toggle between day view for today's dispatch and week view for planning ahead. See the full picture or drill into one day.
Real-Time Updates
The dispatch board auto-refreshes every 60 seconds. Reassign, cancel, or add jobs and every screen updates.
How Plumbing Dispatch Works
Call Comes In
Customer calls with a clogged drain, leaking pipe, or water heater issue. You create an appointment in the system.
Open the Dispatch Board
See all your techs and their current assignments. Unassigned jobs are listed at the top, ready to dispatch.
Assign the Tech
Pick the best available plumber from the dropdown. Toggle "Notify" to send them instant SMS and email with job details.
Tech Gets to Work
Your plumber sees the assignment on their phone — customer name, address, service type, and notes. They head to the job.
Plumbing Dispatch Buyer Checklist
Run the same burst-pipe, water-heater, recurring-maintenance, and reassignment scenarios in every product you evaluate.
| Plumbing Dispatch Scenario | PocketBoss | Question for Any Vendor |
|---|---|---|
| Burst-pipe call | Add and assign an urgent Visit | How are priorities and conflicts shown? |
| Water-heater history | Customer equipment and prior records | What unit history reaches the field? |
| Two-plumber re-pipe | Multiple Visit assignees | How are crews represented? |
| Assignment changed | Optional fresh SMS and email | What triggers another notice? |
| Parts context | Inventory and invoice line items | Is van usage inferred or user recorded? |
| Technician position | No live GPS | What tracking, consent, and fees apply? |
| Core access | Essentials $29.99/month (up to five users) to $99.99/month (Boss) | What users, modules, and terms are extra? |
Frequently Asked Questions
What is plumbing dispatch software?
Plumbing dispatch software gives the office one place to place urgent and scheduled Visits, assign plumbers, and review each technician's day. PocketBoss connects that board to the customer and Job record instead of leaving details in a group text.
How does dispatching work in Pocket Boss?
The dispatch board shows today's appointments grouped by technician. Unassigned jobs sit at the top. Click an appointment, pick a tech from the dropdown, and optionally notify them via SMS or email. That's it — the tech sees the job on their phone immediately.
Can I dispatch emergency plumbing calls?
Yes. See which techs are available right now, assign the emergency call, and notify the tech instantly via SMS with the job address and customer details. The rest of the schedule stays intact.
Do my plumbers get notified when assigned a job?
Yes. When you assign a tech and toggle "Notify," they receive an SMS and email with the job details — customer name, address, service type, notes, and scheduled time.
Can technicians see their assigned jobs on their phone?
Yes. Pocket Boss is fully mobile-responsive. Techs see their daily assignments, customer info, property history, and job notes from any phone — no app download needed.
How much does plumbing dispatch software cost?
PocketBoss dispatch plans run from $29.99/month on Essentials (up to five users) to $99.99 per month (Boss, up to 25 users). Compare current vendor plan limits, add-ons, onboarding, and contract terms directly; competitor prices can change.
Can I see all my techs' schedules at once?
Yes. The dispatch board shows a day or week view with jobs grouped by technician. You can see who's booked, who's available, and where the gaps are at a glance.
Does it handle multi-tech jobs?
Yes. Assign multiple technicians to the same appointment for bigger jobs like re-pipes or sewer line work. Each tech sees the job on their individual schedule.
Can I unassign or reassign techs on the fly?
Yes. If a tech calls in sick or a job runs long, reassign their calls to another plumber in seconds. The new tech gets an instant notification.
Does PocketBoss dispatch include live GPS?
No. Dispatch shows scheduled Visits by assigned technician and supports reassignment and optional assignment notifications. Smart Routing is a separate address planner, not live vehicle or technician tracking.
Related Resources
Complete plumbing business platform
Manage your plumbing business
Compare top platforms
Book and manage service calls
Invoice from the job site
Save vs enterprise dispatch
Dispatch Without the Complexity
Assign techs, handle emergencies, and keep your plumbing crew moving — all from one simple board.
Essentials from $29.99/month • Up to five users on Essentials, ten on Pro, or twenty-five on Boss • No contracts • Cancel anytime